Irvins Apologizes For Dead Lizard Found With Salted Egg Fish Skin
Kudos to the brand for handling it so well!
Irvins is a famous Singaporean salted egg snack brand which distributes its snacks to Hong Kong and the Philippines. Their salted egg-flavored treats are undeniably a delicious snack we simply can’t get enough of–but with a side of deep-fried lizard? No, thanks.
Jane Holloway shared her story on Facebook about finding a deep-fried lizard in a pack of Irvins' fried fish skin. According to her now viral post, Jane’s mother and brother were already halfway through the bag of fish skin until they noticed the dead lizard, coated with salted egg. Jane mentions, “This gecko was probably deep fried with the salmon skin by the looks of it.”
Irvins was quick to issue an apology to Jane Holloway’s family and promised refunds to customers wary of their salted egg products after the incident. In
Quality control is an extremely tricky thing, and sometimes mishaps like this can happen. Irvin Gunawan, the owner of
If there’s anything we can learn from this case, it is that brands should take a page off of Irvins’ book on how to manage a crisis quickly and responsibly. According to multiple Facebook users who commented on Irvin’s apology post, they salute